Heidi Health co-founders depart and 18% of staff cut: what it means for clinics

The short answer

In the first week of November 2026, Heidi Health said two of its three co-founders, chief technology officer Yu Liu and Waleed Mussa, who oversaw finance, compliance and corporate affairs, are stepping back. In the same week, Heidi told staff it would cut about 18% of its workforce, reported as about 108 roles. Dr Thomas Kelly stays on as chief executive.

Heidi has not announced changes to its plans, prices or integrations. If your clinic uses Heidi, nothing has to change today. Check where your notes live and what your contract commits you to. Five minutes, below.

What Heidi announced

These points come from Heidi’s chief executive and Australian business press, published 4 to 6 November 2026.

• Yu Liu moves to an advisory role focused on models and hardware until the end of March 2027.
• Waleed Mussa leaves his operational role within weeks to spend time with his family, and stays a shareholder.
• About 18% of staff are affected. Reports say the Melbourne research and development team will be hit hardest, alongside customer support and sales.
• Heidi says it is moving more customer support into product and combining research and development under one roadmap.
• The changes follow a US$100 million (A$140 million) Series C in September 2026 at a A$1.26 billion valuation.
• Departing staff will receive severance above statutory requirements in every country, Heidi said.

What it means for clinics using Heidi

Heidi remains a large, well-funded company and says it supports about three million patient interactions a week. A restructure is not a shutdown.

Reported cuts to customer support and sales will matter more to a small clinic than the leadership news. If you rely on Heidi for template setup or a Nookal or Cliniko connection, check who your contact is now.

A five-minute check for any AI scribe

These questions apply to every vendor, including us. Each one protects your clinic when a supplier changes direction.

• Where does the finished note live? A note filed into Nookal or Cliniko stays in your patient record, whichever scribe wrote it.
• Can you export your templates and settings?
• What is the minimum term? Heidi’s plans with a Nookal or Cliniko connection carry a 12-month minimum.
• Who helps you set up templates and the practice-system connection, and how do you reach them?
• Is there a current privacy agreement covering where audio and notes are processed?

Where 8 Scribe fits

8 Scribe is built for allied health and physiotherapy. Record the consult, even when languages mix mid-sentence, and get one English note in your existing template with an AI body chart. File to Nookal or Cliniko in one tap. The note lives in your practice system, not another app.

It costs A$39 per clinician per month, GST included, month to month. Heidi with a Nookal or Cliniko connection is about A$130 a month. Our local team helps set up your templates and connection.

Common questions